Microsoft Dynamics CRM integrates with Microsoft Office, Microsoft Dynamics GP and other business systems and provides employees a complete view of customer information. The integration with Microsoft Office enables employees to access CRM information from Microsoft Outlook and to work in the office or remotely with access to customer records. Microsoft Dynamics CRM helps salespeople manage opportunities, forecast sales activity, and track customer communications. It can easily automate the sales process, which results in a shorter sales cycle, higher closing ratios and better customer retention, without increasing employee head count.
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